1. How can I place an order on your website?
All of our products are equipped with an add to cart button. From there you can check out at any time using the payment method you would like.
2. What payment methods do you accept?
We accept many forms of payment including any of the major credit card companies, shop pay, google pay, etc. If you do not see the form of payment you most frequently use it may be an oversight of ours and we would like to accommodate you. Please email us at info@cozy-cute.com and let us know!
3. What is your shipping policy?
Please refer to our shipping policy section for more detail.
4. How long will it take for my order to arrive?
Please refer to our shipping policy section for more detail.
5. Can I track the status of my order?
You can easily track your order using our chat assistant. Just text "track my order" and it will pull up your tracking information. Otherwise, you can log in to your account and check the status of your order there. We will also email you with your tracking number for convenience.
6. What is your return/exchange policy?
Please refer to our return policy page for more detail.
7. How do I cancel my order?
You must email us within 3 business days so that we can stop shipment from taking place.
8. Do you have a customer loyalty program?
Sign up for our monthly emails. We provide special coupons there.
9. Are there any promotions or discounts available?
We are always running special discounts, we usually provide this information through our email service or through the banner at the top of this screen.
10. Can I make changes to my order after it has been placed?
It is best if you email us directly regarding this at info@cozy-cutie.com before 3 business days so we can accommodate your needs.
11. What should I do if I received a damaged or defective product?
Notify us immediately with pictures so that we can process a replacement for you. We will be happy to do so withing 3 business days of receipt of your items.
12. Are your products eco-friendly or sustainable?
We do our best to source environmentally friendly products.
13. Can I purchase gift cards?
We do not have gift cards at this time, but we plan to implement this in the future. Please check back from time to time.
14. Do you offer international shipping?
We currently only provide shipping to the United States of America.
15. How can I contact your customer service for further assistance?
It is easiest to use our chat assistant or email us at info@cozy-cutie.com
16. Do you have a size guide or measurements for your products?
Yes please refer to our size guide to help you with making an informed decision regarding your purchase.
17. Can I place a wholesale order or collaborate with your company?
Please contact us at info@cozy-cutie.com we are open to collaborative experiences and would love to discuss further.
18. What is your privacy policy?
Please refer to our privacy policy for more details.
19. How can I unsubscribe from your mailing list?
Please email us at info@cozy-cutie.com and we can remove you from our mailing list right away. We hate to see you go, let us know why you decided to leave so we can improve our business practices.
20. Are there any deals for bulk orders?
We do provide bundle deals, all order with 3 items receive a 10% discount on the total order.